Thursday, October 28, 2010

Two weeks without zain internet in Muloza

It all started as a small problem which we all thought will last for a few hours. Zain internet just stopped working and we could not access the net on our mobile phones or dongles. A few hours turned into days, days into 2 weeks and we are still counting.

Muloza border is just over 20KM from Mulanje boma but one can access the internet at Mulanje, Chitakale and surrounding areas.

We have called Zain customer care several times getting assurance that the problem will be rectified but days are passing we still can't connect.

I was forced to buy a sim card for Zain's competitors, TNM just to be updated on various issues. At times I use Mozambican mCel sim card just to make ends meet.

I love Zain's internet because its cheaper and faster but this problem has left me wondering how serious they are. One can claim that the area am staying at is not as busy as the cities are, but be reminded that the mobile technology revolution is changing things. People are now using their mobile phones to access the internet from remote places including Muloza.

Zain Malawi please connect us to the internet for we are starving. Some of us had just subscribed to the Zain monthly data bundle but we've hardly used it.